Overview
If in-app calling or another mobile feature is misbehaving, check you are on the newest version before anything else. A surprising share of mobile issues are a version behind.
Steps
Step 1: Open the App Store or Google Play Store
Step 2: Search for REsimpli
Step 3: Look for an Update button
If there is one, you are not on the latest version.
Step 4: Install the latest version
Step 5: Reopen REsimpli and log in
Step 6: If the problem persists, close and reopen the app
Step 7: Still not fixed? Uninstall, reinstall, and sign back in
Step 8: Test the feature again
Important Notes
iOS and Android update at different times. Each store has its own review process, so a colleague may have a newer version than you through no fault of anyone's.
Install whatever your store currently offers. If an in-app message names a version your store does not have yet, the store is the one to follow.
REsimpli may show an in-app notice when a new version is available.
Reinstalling is a troubleshooting step, not routine. Update normally first.
Frequently asked questions
The in-app message shows a different version than the app store. Which should I use?
Install the newest version your device's official app store offers.
Why does another user have a newer version than I do?
iOS and Android roll out on different schedules.
Do I need to reinstall the app every time?
No. Update normally; reinstall only if the problem continues.
Troubleshooting
In-app calling is not working
Update to the latest version.
Log out and back in.
Close and reopen the app.
Uninstall and reinstall if it persists.
Contact support with your device type, operating system, and what you are seeing.
No update is available but the problem continues
You are on the latest release. Contact support with your device and OS details.
You are being logged out unexpectedly
Update first. Logout issues on both Android and iOS have been addressed in recent releases, so an older build is the most likely cause.
Related
Mobile App (FAQ)
Migration and Transition to 6.0 (FAQ)