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Why does it say 'Invalid Phone Number' when trying to send a text message?
Why does it say 'Invalid Phone Number' when trying to send a text message?

Troubleshoot incoming calls not getting recorded

Ehsan Rishat avatar
Written by Ehsan Rishat
Updated over a week ago

FAQ: Troubleshoot incoming calls not getting recorded

Answer:

There are two possible reasons why you may receive an 'Invalid Phone Number' error when sending a text message:

  1. The phone number is invalid.

  2. You are sending a text message to a landline number.

To determine the type of phone number in your account, check the letter in front of the phone number. The letters indicate:

  • 'V' - VoIP number

  • 'M' - Mobile number

  • 'L' - Landline number

  • 'N/A' - the number is invalid.

Make sure you are not sending text messages to invalid or landline numbers.

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