How to Set Up a Phone Number to Receive Calls in REsimpli
Step 1: Create a Call Flow
Go to Settings, then select Call Flows.
Step 2: Add a New Call Flow
Click Add Call Flow in the upper-right corner.
Step 3: Configure the Call Flow
Set up the call flow details, including:
Call Flow Name
Call Recording Preferences
Business Hours Schedule
Forwarding Phone Number
Step 4: Configure Non-Business Hours
Choose what happens outside business hours, such as routing calls to:
Voicemail
Uploaded Voicemail Recording
Recorded System Voicemail
Step 5: Save the Call Flow
Click Add Call Flow to save the setup.
Step 6: Attach the Call Flow to a Phone Number
Go to Settings → Phone Numbers and click Add Numbers.
Step 7: Purchase or Configure a Number
Select a phone number and configure the campaign details, including:
Campaign Name
Lead Source
Assigned Call Flow
Step 8: Select the Call Flow
Choose the call flow you created from the Call Flow dropdown.
Step 9: Confirm the Setup
Complete the phone number purchase and save the campaign.
The phone number will now follow the configured call flow and route incoming calls based on your settings.
Step 10: Contact Support if Needed
Reach out to REsimpli support if you need help setting up call flows or phone number routing.