What Are The Differences Between The Forward Types?
Reference
Refer to the process video below for a better understanding.
https://www.loom.com/share/b09b5f66f60e4305a517d5c14fa46411?sid=3d488437-747e-4ea8-9df9-5f3f950de089
Procedure
There are four forward types available at REsimpli. Check the article below to learn more.
Before exploring the different forward types, setting up your call flow is essential. If you haven’t done so, this article can help: How Do I Set Up Call Flows?
Navigating The Forward Types Section
Click on the ‘Settings’ icon in the bottom left corner. A new window will open.
2. Click ‘Call Flow’ under the ‘Marketing’ tab. The different ‘Call Flows’ will be displayed.
3. Choose the Call Flow from the list for which you want to review the forwarding types. Click the Call Flow name or click the ‘Pencil’ icon.
4. Scroll to the ‘Add Forward Type’ section. These are the ‘Forward Types’:
Single Forward—This type of forward is used if you want the call forwarded to a single phone number. It might be a cellphone or any business phone number, such as a Google Voice number.
Simultaneous Calling - This forward type is ideal for teams with two or more members with the same role, such as two lead managers.
If a lead calls, both lead managers will simultaneously receive the call.
Both can answer whoever gets the call first.
Round Robin—This call forwarding type is a sequential method in which an incoming call is initially routed to the first designated number.
If there is no answer within a specified time frame, typically 30 seconds, the call is forwarded to the following predetermined number in the list.
This process continues until a recipient answers or until all designated numbers have been attempted.
Cycle through numbers until an available person answers the call for efficient answering.
Voice Mail - This forwarding type is ideal for those who are unable to answer calls right away. There are three ways to upload voice mail recordings:
Select from existing greetings - these are voice recordings that are already uploaded to the system.
Upload a new recording - Upload a saved voice message from your computer. To make it work in the system, ensure the audio file format is MP3 or WAV.
Record new recording - This is recommended as it is recording in the system and does not require any settings.
Click the ‘microphone’ icon to start the voice recording.
Click ‘Preview Recording’ to listen.
If you need clarification about this article, please email us at support@resimpli.com. You can also reach us through live chat or SMS support, open Monday through Friday from 9 a.m. to 5 p.m. EST.