How Do I Set Up In-App Answering, And How Does It Work?
Reference
Refer to the process video below for a better understanding.
https://www.loom.com/share/51ee1d5b394f4b749f8241e6dcb92b87?sid=3f004086-bb2a-406c-b4f3-9d436cbf8934
Procedure
Setting up In-App answering and how it works is explained in this article.
Adding a Call Flow
Navigate to the ‘Settings’ icon in the bottom left corner. A new window will open.
2. Click ‘Call Flow’ under the ‘Marketing’ tab. A new window will open.
3. Click ‘Add Call Flow’ in the upper-right corner. The ‘Setup Call Flow’ window will open.
4. Click on the ‘Business Hours’ tab.
5. Fill out the fields.
Call Flow Name - Name the call flow to identify its intention quickly.
Incoming Call Recording - Enable the toggle to ensure that the incoming calls are recorded.
Caller ID—Enable the toggle to display the lead’s/caller’s number, or disable the toggle to display the REsimpli number.
Timezone - Click the dropdown list to select the timezone.
Schedule Day, Time, and Time Slot—Use the dropdown lists to select the day, time, and time slot.
IVR (Interactive Voice Response) - Enable the toggle to activate.
Greet Caller—Enable the toggle to activate. When activated, it sends a greeting message to the caller.
Setting up the REsimpli In-App Answering
In the same window, scroll to the ‘Add Forward Type’ section; select ‘REsimpli In-App Answering.’
There are three forward types where REsimpli In-App Answering is applicable, these are:
Single Forward
Simultaneous Call
Round Robin
2. Select ‘REsimpli In-App Answering’ in the dropdown under the ‘Incoming call action.’
3. Ensure that the 'Enable the whisper message' option is unchecked in order for the In-App Answering feature to work properly.
4. Complete the remaining fields and click ‘Add Call Flow.’
Important Note: REsimpli In-App Answering is an add-on feature for Basic and Pro users which is $50/month
How does REsimpli In-App Answering work?
The REsimpli In-App Answering requires the user to log in to their account to make it work.
Once there is an incoming call, the recipient (or the team members) assigned to the Forward numbers can answer the call directly through their computer or phones.
Have a stable internet connection to ensure you don’t miss any calls.
If you need clarification about this article, please email us at support@resimpli.com. You can also reach us through live chat or SMS support, open Monday through Friday from 9 a.m. to 5 p.m. EST.