FAQ: I am trying to find out our Lead Management team members' occupancy; where do I check how many incoming calls they receive in a day?
Answer:
The steps in this article entail how you can view the incoming calls received daily.
Navigate to the ‘Activity’ tab in the left sidebar menu.
Select ‘Call Logs.’
3. Click the ‘Filter’ icon in the top right section. The ‘Call Log Filters’ will open.
4. Set the filter criteria, and hit ‘Filter Leads.’
Reference Video:
None.