Overview
A seller can have several phone numbers, and you can have several of your own. On any call or text in a lead's activity, you can check exactly which numbers were involved on both sides.
Steps
On the web
Hover over the call or SMS activity in the lead. The phone numbers are displayed there.
On the mobile app
Tap the info icon on the SMS to see the To and From numbers, the same way the web shows them.
What you can see
Activity | What it tells you |
Incoming text | Which of the seller's numbers it came from |
Incoming call | Which of the seller's numbers it came from |
Outgoing call | Which number you called |
Outgoing text | Which of the seller's numbers you texted |
Important Notes
A seller with several numbers is the reason this matters. Knowing which number they actually answer on, and which one they text from, is what stops follow-up going to a dead line.
It also shows which of your numbers was used. Useful when you run several REsimpli numbers and want to know which one a seller has been seeing.
Check the number before you assume a lead has gone quiet. A seller may be replying on a different number than the one you are watching.
Troubleshooting
You cannot see the numbers on the activity
On the web, hover over the call or SMS activity rather than clicking it. On the app, tap the info icon.
A seller seems unresponsive
Check which of their numbers your outgoing messages went to. If you have been calling a number they never use, their replies may be sitting against a different one.
Summary
Hover over any call or SMS activity on a lead to see the phone numbers involved — which of the seller's numbers an incoming text or call came from, and which number an outgoing call went to. On the mobile app, tap the info icon on the SMS instead.