How to Set Up Repeat Call Routing in REsimpli
Step 1: Open the Call Flows Page
Go to Settings, then select Call Flows.
Step 2: Create or Edit a Call Flow
Add a new call flow or update an existing one connected to your campaign phone number.
Step 3: Configure the Initial Call Routing
Set the first call step to route incoming calls to the appropriate user or role, such as a:
Lead Manager
Receptionist
Lead Intake Team Member
Step 4: Enable Repeat Caller Routing
Scroll down and enable the Repeat Caller option.
Step 5: Set the Repeat Call Destination
Choose where repeat calls should route, such as:
Acquisition Manager
Another Team Member
In-App Answering
External Phone Number
Step 6: Configure Voicemail (Optional)
You can also set up a voicemail step specifically for repeat caller routing.
Step 7: Save the Call Flow
Save the updated call flow configuration.
Step 8: How Repeat Call Routing Works
First-time callers follow the initial call flow
Repeat callers from the same phone number are automatically routed to the assigned repeat-call destination
This helps move leads directly to the correct team member for follow-up conversations.
Step 9: Contact Support if Needed
Reach out to REsimpli support if you need help setting up repeat caller routing or call flow configurations.