Call Flows
What is a call flow?
REsimpli's inbound call forwarding feature. It controls how incoming calls are routed to you and your team. ▶ Set Up Call Flows — 0:08
Where do I find my call flows?
Settings, then Communication and Marketing, then Call Flows. ▶ Set Up Call Flows — 0:16
Can I duplicate an existing call flow?
Yes. You can update, copy, or delete any call flow. Copying is quicker than rebuilding when you only need small changes. ▶ Set Up Call Flows — 0:27
What is the difference between Simultaneous and Sequential?
Simultaneous rings everyone at once and the call goes to whoever answers first. Sequential rings people one after another in a fixed order. ▶ Set Up Call Flows — 1:24
What is the difference between Number Forward and In-App Answering?
Number Forward sends the call to a personal phone like a regular call. In-App Answering rings REsimpli in the browser or mobile app and shows the caller's details. ▶ Set Up Call Flows — 2:36
How do I see the caller's property address before I answer?
Use In-App Answering. If the lead is in your system, their details appear on the call pop-up. ▶ Set Up Call Flows — 3:03
How long does a phone ring before moving to the next step?
You choose the number of seconds for each step, for example 40 seconds before voicemail. ▶ Set Up Call Flows — 3:49
Do I need to set up my non-business hours separately?
No. Any day or time not included in your business hours is automatically treated as non-business hours. ▶ Set Up Call Flows in REsimpli — 1:05
Where are my call recordings saved?
On the lead's activity log, and in your call logs. ▶ Set Up Call Flows — 4:50
Call recordings are kept for as long as your account is active. (Day 2 Webinar, Sept 9)
Which number is shown when a call comes in?
Either the caller's own number, or the campaign phone number they dialled. ▶ Set Up Call Flows — 5:01
Can returning callers reach the person they spoke to last time?
Yes. Repeat caller routing can send them to the number they reached before, a specific number, a role, or based on property status. ▶ Set Up Call Flows — 5:26
Can I route repeat callers by who is assigned to the lead?
Yes. Route by role, and the call goes to whoever holds that role on that lead. ▶ Set Up Call Flows — 6:08
Can I route calls differently depending on the property status?
Yes. For example, New Lead properties to one person and Under Contract to another. ▶ Set Up Call Flows — 6:24
What audio format do greeting and voicemail recordings need to be?
MP3 or WAV. You can also record directly in REsimpli. ▶ Set Up Call Flows in REsimpli — 2:13
Do I need a subscription for AI to answer my calls?
Yes. The AI answering option requires the AI subscription. ▶ Set Up Call Flows in REsimpli — 3:57
6.0 Launch Webinar Q&A
From the New REsimpli Live Unveiling sessions, September 8–10, 2026.
Can the call flow change depending on the lead's status?
Yes. This is new in 6.0 — you can route calls differently as a lead moves through stages, for example to your dispo manager once a property is under contract and to your transaction coordinator later. (Day 2 Webinar, Sept 9)
Can I warm transfer a call to another team member's REsimpli number instead of their personal phone?
Yes. Set the number as an all-purpose number belonging to that person, with a call flow that rings them in-app. Transferring to that number rings in their app rather than their personal cell. (Day 1 and Day 3 Webinars)
Can I still receive inbound calls while using the Triple-Line Dialer?
Yes. Inbound calls still come through during an outbound dialing session. If you are on an active call you choose whether to answer the incoming one or stay on the current call. (Day 2 Webinar, Sept 9)
Can I add more than two people to a call?
Yes. You can run a conference call and add multiple people. (Day 1 Webinar, Sept 8)
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