Do I have to include anything special in my first text to a lead?
Yes. Your first message must include your 10DLC company name. Carriers require it, and the message will not be delivered without it. Follow-ups do not need it. ▶ Create SMS Templates — 1:46
This applies to your first message to that contact from REsimpli — including when the lead texted you first, and when you have messaged them previously through another platform. Once outbound communication is established from REsimpli, later messages do not need the opt-in language. (Day 3 Webinar, Sept 10)
My 10DLC company name isn't filling in automatically.
It only populates once your 10DLC registration has been processed, approved, and verified by the carriers. See A2P 10DLC Registration for how to get registered. ▶ Create SMS Templates — 3:53
How do I send a one-off text to a single lead?
Open the lead, hover over their phone number, and click the SMS icon — the fourth in the row. ▶ One-Off and SMS Campaigns — 0:47
Can I send photos or videos by text?
Yes, MMS is supported. An incoming multimedia message also adds the file to the lead's files section automatically. (Day 4 Webinar, Sept 11)
Can I schedule a text for later?
Yes, for a one-off SMS. Turn on scheduling and choose the date, time, and time zone. ▶ One-Off and SMS Campaigns — 1:26
Can I schedule an SMS campaign?
No. Scheduling is only available for a one-off SMS. Campaigns send right away. ▶ One-Off and SMS Campaigns — 3:33
How do I send a text to many people at once?
Switch to List view, select your leads, then click Actions and Send an SMS. ▶ One-Off and SMS Campaigns — 2:59
Is there another way to open the SMS campaign section?
No. Actions then Send an SMS is the only way. ▶ One-Off and SMS Campaigns — 3:18
Can REsimpli write my text message for me?
Yes. Open the lead, click the SMS button, then Create with SMS Assist. It drafts a message in a few seconds. ▶ SMS Assist — 0:20
Does SMS Assist send the message automatically?
No. It only writes the draft. You read it, edit it if you want, and send it yourself. ▶ SMS Assist — 0:44
Can REsimpli reply to incoming texts for me?
Yes. The Conversational SMS AI replies to inbound texts automatically. Enable it on a lead through Actions, or inside an automation. ▶ Conversational SMS AI — 0:23
Why did my automations stop on a lead?
Once the conversational AI replies to a seller, active automations on that lead stop. This prevents duplicate messages. ▶ Conversational SMS AI — 1:04
How do I tell if conversational AI is active on a lead?
Look for the icon on the lead. Hover over it to see when it was switched on. ▶ Conversational SMS AI — 1:16
How do I turn conversational AI on for an automation?
Open the automation, click Settings, then Conversational AI, select Enable, and click Save Conversational AI Preference. It is disabled by default. ▶ Conversational SMS AI — 2:19
6.0 Launch Webinar Q&A
From the New REsimpli Live Unveiling sessions, September 8–11, 2026.
How many text messages can I send per day?
The default limit is approximately 2,500 per day, per account — not per phone number. This is a carrier limit set by Twilio, not by REsimpli. You can request an increase by contacting REsimpli support, who submit the request to Twilio on your behalf. Some customers send 10,000+ per day after going through that approval process. (Day 2, Day 3 and Day 4 Webinars)
What happens if I hit the daily SMS limit?
You get a message from Twilio saying no more outbound texts are allowed for the day, and sending stops. Hitting the limit does not flag your account by itself. What gets accounts flagged is sending spam that recipients report or opt out of. (Day 3 Webinar, Sept 10)
What is the difference between the SMS daily limit and the automation limit?
They are two separate limits. Bulk SMS is capped at roughly 2,500 per day. Separately, you can add up to 100 records per day to Automations across the whole account. The automation cap is lower because a single automation can send several messages per record. (Day 3 Webinar, Sept 10)
When I send a bulk text, does everything go out at once?
No. Messages are staggered with a delay rather than delivered simultaneously — a bulk send goes out over roughly 30 minutes. You can also use an automation instead, to drip messages over a longer period. (Day 2 and Day 3 Webinars)
If a buyer has several phone numbers, does a bulk SMS go to all of them?
No. Bulk messages go only to the contact's primary phone number. If a property has several buyers attached, each is now a separate contact and each receives the message on their own primary number. (Day 2 Webinar, Sept 9)
Can I rotate phone numbers so I do not burn one number?
In List Stacking you can select a group of numbers and the system rotates through them. This grouping is not yet available for active leads — the workaround there is to switch the number manually every 50–100 calls. (Day 2 and Day 3 Webinars)
Can automations send from different phone numbers?
Yes. In 6.0 messages within an automation can go out from different phone numbers, rather than all sending from one campaign number as in the previous version. (Day 2 Webinar, Sept 9)
What time zone governs the 8 AM to 8 PM texting restriction?
The time zone of the phone number you are contacting, based on its area code — not your own time zone, and not the property address. (Day 1 Webinar, Sept 8)