Overview
Porting means moving a phone number you already own from your current provider into REsimpli, so you keep the same number.
The process involves paperwork, a review, and a wait while your current provider releases the numbers.
Before You Start
Do not cancel your existing phone service. Your account with your current provider must stay active until the port is finished. Cancelling early can cause the whole request to fail.
Also check that:
Your phone number is active with your current provider
Your phone number is eligible to be ported
Steps
Step 1: Complete the Porting Documents
Two documents are needed to start:
Number Porting Letter, also called a Letter of Authorization or LOA
Number Porting File
Fill both in accurately. Details that do not match your provider's records are the main cause of delays.
Step 2: Gather Everything You Need
Collect the following:
Your completed Number Porting Letter (LOA)
Your completed Number Porting File
A copy of your most recent invoice from your current phone provider, such as CallRail, Grasshopper, RingCentral, or OpenPhone
The PIN for each phone number being ported, if your provider requires one
Your Account Number, if applicable
Without the correct PIN, your port request may be delayed or rejected by your current provider.
Step 3: Check the Sample Documents
If you are unsure how to fill in the forms, a worked sample is available:
Step 4: Submit Your Request
Send in:
Completed Number Porting Letter
Completed Number Porting File
Recent provider invoice
PIN or PINs
Account Number, if applicable
Your request then goes forward to begin the porting process.
Step 5: Document Review
Your documents are checked to confirm:
Your account information matches your current provider's records
Your phone numbers are active
Your invoice is current
Your PIN and account information are correct
All the required forms are complete
If anything is missing or incorrect, you may be asked for more documentation before the port can go ahead.
Step 6: The Porting Process
Once your request is submitted:
Your current provider reviews it.
If approved, they release your phone numbers.
Your numbers are transferred to REsimpli.
How long this takes: anywhere from a few business days up to 4 weeks. It depends entirely on how quickly your current provider releases the numbers.
Step 7: Number Configuration
After your provider releases the numbers, they are configured in your REsimpli account. This usually takes 24 to 48 hours.
Once configuration is finished you will have:
Inbound and outbound calls
Inbound SMS
Outbound SMS is separate. It requires an approved 10DLC registration, and becomes available only after the carriers link your numbers to your approved campaign. That linking typically takes a few extra days.
Port-In Checklist
Check these off before submitting:
Completed Number Porting Letter (LOA)
Completed Number Porting File
Most recent invoice from your current phone provider
Account Number, if applicable
PIN for each phone number, if required
Phone numbers are active
Existing service remains active until the port is complete
Important Notes
Do not cancel your existing phone service until the port has completed successfully.
Everything you submit must match your current provider's records exactly. Mismatches cause delays and rejections.
A missing or incorrect PIN is one of the most common reasons a port is held up.
Porting time is driven by your current provider, not by REsimpli. Expect anywhere from a few business days to 4 weeks.
Calls and inbound texts work as soon as configuration finishes. Outbound SMS needs an approved 10DLC registration on top of that.
Keep your most recent invoice to hand. It has to be current, not an old one.
Troubleshooting
Your port request was rejected
The usual causes are information that does not match your provider's records, a missing or incorrect PIN, or an out-of-date invoice. Correct the details and resubmit.
Your port is taking a long time
Timing depends on how quickly your current provider releases your numbers. Anywhere from a few business days to 4 weeks is normal.
You were asked for more documentation
Something in your submission did not match or was incomplete. Provide what has been requested and the port can continue.
Your numbers have transferred but nothing works yet
Configuration takes 24 to 48 hours after your provider releases the numbers.
You can make calls and receive texts, but cannot send texts
Outbound SMS needs an approved 10DLC registration, and the carriers then need to link your numbers to your campaign. That takes a few extra days after configuration.
Your phone service stopped working mid-port
Your existing service must stay active until the port completes. If it was cancelled early, the request may have failed and will need to be started again.
Summary
You ported your phone numbers into REsimpli. You confirmed your numbers were active and eligible, completed the Number Porting Letter and Number Porting File, and gathered your recent invoice, PINs, and account number. After your documents were reviewed and your current provider released the numbers, they were configured in your account within 24 to 48 hours, giving you calls and inbound texts, with outbound SMS following once your 10DLC campaign was linked.