Porting Phone Numbers
What is porting?
Moving a phone number you already own from another provider into REsimpli, so you keep the same number. 📄 Phone Number Port-In guide
Should I cancel my old phone service first?
No. Your account with your current provider must stay active until the port is complete. Cancelling early can cause the request to fail. 📄 Phone Number Port-In guide
What documents do I need?
A completed Number Porting Letter (LOA), a completed Number Porting File, your most recent invoice from your current provider, the PIN for each number if required, and your account number if applicable. 📄 Phone Number Port-In guide
Why does the PIN matter?
Without the correct PIN, your port request may be delayed or rejected by your current provider. 📄 Phone Number Port-In guide
How long does porting take?
Anywhere from a few business days up to 4 weeks, depending on how quickly your current provider releases the numbers. 📄 Phone Number Port-In guide
What happens after my numbers are released?
They are configured in your REsimpli account, which usually takes 24 to 48 hours. 📄 Phone Number Port-In guide
What works once configuration is finished?
Inbound and outbound calls, and inbound SMS. 📄 Phone Number Port-In guide
Why can't I send texts from my ported number?
Outbound SMS needs an approved 10DLC registration, and the carriers then need to link your numbers to your campaign. That takes a few extra days after configuration. 📄 Phone Number Port-In guide
My port was rejected. Why?
Usually because the information submitted does not match your current provider's records exactly, the PIN was missing or incorrect, or the invoice was out of date. 📄 Phone Number Port-In guide