Where do I find my dialer reports?
From the left panel, go to Dashboard, then Performance Reports, then Dialer Productivity Report. ▶ How to Check Dialer Total Attempts — 0:00
What does Total Attempts count?
Every outbound dial attempt in the selected period, including all lines in a multi-line session. One round of triple line dialing counts as three attempts. ▶ How to Check Dialer Total Attempts — 0:00
Why does one caller have far more attempts than another?
Check whether they are using the same dialer. Triple line produces roughly three times the attempts of single line for the same effort, so the comparison is meaningless otherwise. ▶ How to Check Dialer Total Attempts — 0:00
What does Total Connects count?
Calls that connected — including calls answered by an answering machine, not only calls picked up by a person. ▶ How do I track dialer connections? — 0:00
My connects look healthy but nobody is having conversations. Why?
Connects include voicemail. Look at the Conversations figure and at call durations to see how many were real. ▶ How do I track dialer connections? — 0:00
What counts as a conversation?
A call lasting 60 seconds or more with a live person. Both conditions have to be met. ▶ How do I track dialer conversations? — 0:00
A real conversation is not showing in my numbers.
It was probably under 60 seconds. Short, decisive calls do not meet the threshold. ▶ How do I track dialer conversations? — 0:00
What is the abandonment rate?
The proportion of calls that were answered with nobody available to take them. It is produced by multi-line dialing, where more than one person answers in the same round and only one can be connected. ▶ How to Check Dialer Abandon Rate — 0:00
My abandon rate is high. Does it matter?
Yes. Every abandoned call is someone in your market who answered to silence, and repeated dropped calls from one number contribute to it being flagged as spam. Dial fewer lines to reduce it. ▶ How to Check Dialer Abandon Rate — 0:00
What period do the dialer reports cover?
The last seven days by default. You can filter to a preset period or set a custom start and end date. ▶ How to Check Dialer Abandon Rate — 0:00
What is on the Dialer KPI Dashboard?
An activity log showing the date of each dialer session with its attempts, cycles, connects, talk time, and answer rate. ▶ Dialer KPI Dashboard Tips and Filters — 0:13
Can I see dialer figures for one contact type only?
Yes. You can view the data for sellers, leads, buyers, agents, vendors, or List Stacking separately. ▶ Dialer KPI Dashboard Tips and Filters — 0:41
My answer rate is falling. Is it my callers?
Check the phone number's Spam Check first. A falling answer rate is usually the first sign of a flagged number rather than a performance problem. ▶ Dialer KPI Dashboard Tips and Filters — 0:41