Calling and Dialers
What is the difference between the single line and triple line dialer?
The single line dialer dials records one at a time. The triple line dialer dials three numbers at a time. ▶ Add Call Scripts — 3:32
Why can't I find the dialer?
You must be in List view. It is not available in grid or map view. ▶ Single Line vs Triple Line Dialer — 1:06
The Actions button isn't showing.
It appears once you select two or more leads. ▶ Single Line vs Triple Line Dialer — 1:39
How many leads can I add to a dialing session? 1
0, 25, 100, or all the leads in your filter or pipeline. ▶ Single Line vs Triple Line Dialer — 1:19
What do I need to set up for the single line dialer?
Only the number you are calling from. Then click Start Call. ▶ Single Line vs Triple Line Dialer — 2:16
What is the difference between Connect First and Answering Machine Detection?
Connect First connects instantly. Answering Machine Detection waits for the system's analysis, which suits high-volume, hands-off sessions. ▶ Add Call Scripts — 3:42
What is abandon time?
How many seconds the dialer waits before giving up on an unanswered call. The video uses 15 seconds. ▶ Single Line vs Triple Line Dialer — 4:18
What is automated voicemail drop?
It leaves a recorded message when a call goes to voicemail. Use an existing recording, upload an MP3 or WAV, or record a new one. ▶ Single Line vs Triple Line Dialer — 4:30
Can I skip certain numbers during a dialing session?
Yes. Exclude by phone type, phone status, and last call hours. ▶ Single Line vs Triple Line Dialer — 5:06
I can't start my triple line session.
Tick I Accept the Terms and Conditions, then click Continue. ▶ Single Line vs Triple Line Dialer — 5:17